Technology Frequently Asked Questions (Staff, Students, Parents)

District Computers (Windows)

Question - My computer froze up! What do I do?


Answer - Fear not! Try pressing "Ctrl + Alt + Del" on your keyboard. A menu will appear with options. Click "Task Manager" A list will appear with applications that are running on your computer. Click on the application that is not responding and select "End Task". This should solve the issue.


Question - My computer is very slow. How can I fix this?


Answer - Try deleting old files that are not used anymore. Clear your browsing history and make sure that files that are in your recycle bin are deleted. 


Question - Are we allowed to change our desktop backgrounds?


Answer - Unfortunately, no. The computers are property of the school district.


Question - Why does it take so long to log in when I first arrive in the morning?


Answer - Usually around 8:00 am, everybody is trying to log in to the computers at the same time as this creates lag on our servers. Please be patient as this can sometimes take up to 5 minutes.


Question - My computer is stuck on a blank screen. How can I fix this?


Answer - Hold the power button down until the computer shuts off. Then press the power button again to turn your computer on.


Submitting Tickets (Work Orders)

Question - How do I submit a ticket?


Answer - Please navigate to https://caboolr4schools.on.spiceworks.com/portal or  send an email at techsupport@cabool.k12.mo.us. (They both go to the same place.) 


Question - Can I just directly email you?


Answer - Please do not. We understand that your issue is very important however, the ticketing system was implemented to improve efficiency in the IT Department. This also allows better prioritization of your issue and if the issue ever arises again the IT Department has a record of the issue. This allows them to identify trends in specific problems. If you are a parent, please email techsupport@cabool.k12.mo.us. If you are a student, either send a ticket at techsupport@cabool.k12.mo.us or  contact your teacher and they will submit a ticket for you. 


Question - Can I reply to a ticket that has been closed?


Answer - Yes you may. Be aware that the ticket will re-open once a response is given.


Smart Boards

Question - I noticed I only have Smart Notebook version 11.4 on my computer, why can't I upgrade to the latest version?


Answer - Our district is licensed for version 11.4 only. 


Question - My Smart Board pens are not working correctly, what do I do?


Answer - Try cleaning the pen trays out with a q tip and rubbing alcohol. Sometimes the sensors get clogged with dust which causes the pens to not be read correctly.


Question - When I touch my Smart Board, nothing happens. What do I do?


Answer - Try switching the USB cable to a different port on your computer. (This is the thick black cable with an adapter that says "SMART" on it.) If you don't feel comfortable doing this, you may send a Tech Request to your building principal and the IT Department will resolve your issue.


G-Suite


Question - What is G-Suite?


Answer - G-Suite is a collaborative suite of services provided by Google Inc. to help teachers and students accomplish Office tasks such as Word Processing, Spreadsheets, Presentations, Drawings, etc. Every staff member and student (Grades 4 through 12) has an account in the district. For more information on G-Suite, please visit https://www.google.com/work/apps/education/benefits.html


Question - Help! I can't access my Google Account! What do I do?


Answer - No worries! Submit a Tech Request to  https://caboolr4schools.on.spiceworks.com/portal and the IT Department will get you into your account. 


Question - Where can I receive training on G-Suite?


Answer - Please visit https://gsuite.google.com/learning-center/



Tyler Student Information System

Staff

Question - What is Tyler SIS?


Answer - Tyler SIS is a student information system that organizes vital information for the district, including Scheduling, Lunch Payments, Attendance, Discipline, Document Management, Fees & Billing, Gradebook, Health & Immunization, and much more!


Question - What is my  username to access Tyler SIS? 


Answer - FirstInitialbirthmonthbirthdatelastname Example: J1005DOE


First Name: John - First Initial of "J"

Birth Month: October - 10th month of the year

Birth Date: October 5th - 05th day of the month

Last Name: Doe


If you forget your password you may contact the Central Office front desk at 417-962-5043.


Question - How to Import End of Term Grades? (Classic SIS)


Answer - 


Question - How to Import End of Term Grades? (Tyler SIS 360)


Answer -  

1. Select "Report Card Grades"

2. Answer "YES" Ready to import

3. Add comments if needed. Select the comment from the drop-down and select "Save".

4. On the main screen on the bottom right-hand corner, select "Save".

5. When you are ready to submit grades, select the "Finalize" icon on the bottom right-hand corner. 


Parents


Question - How do I login to Tyler SIS?


Answer - Please navigate to: https://sdm.sisk12.com/CAB360x3/login  and select the "Parent" tab. You will use your primary email address that you registered with the district at the beginning of the year. Your password is generated by our systems randomly.  If you have forgotten this information you may contact your building office following the prompts at (417) 962-3153 or you may select the "Forgot your parent password" button.



Students


Question - How do I login to Tyler SIS?


Answer - Please navigate to: https://sdm.sisk12.com/CAB360x3/login and select the "Student" tab. You will use your MOSIS ID that is assigned to you by the State of Missouri. Your password is your birth-date . (Example: 010198 01/01/98)  If you have forgotten this information you may contact your building office or you may select the "Forgot your student password" button.


Safety & Security


Question - Why is my password being reset?


Answer - Due to changes with MSBA policy, Cabool R-IV School District users are now required to change their passwords periodically to help protect data in it's information systems. 


Question - How secure is my information with the school's computer systems?


Answer - Your information is secured using advanced firewalls and state-of-the-art Enterprise security solutions. Security is the IT Department's number one priority. 


Question - Why does my computer lock after a specified amount of time?


Answer - The district is required to follow industry standard security procedures that adhere to FERPA and HIPPA. Failure to do so could result in fines, loss of funding, and lawsuits.   


Question - Why do you have a web filter?


Answer - CIPA (Children's Internet Protection Act) requires that all school districts that receive E-Rate funding must have a web filter of some type that blocks access to material deemed inappropriate for the school setting. While no filter is 100% accurate, it should block most inappropriate material. If you notice a site that seems questionable, please notify your building principal or the IT Department.


Question - Why are you so strict on filtering the school computers?


Answer - Filtering is necessary in the 21st Century school.  Without filtering the district would be put at risk by viruses and malware which could result in a loss of confidential information leading to lawsuits. Federal funding could also be lost due to negligence of compliance. 


Question - Why can't I install programs?


Answer - Installation of software programs is to be done by authorized technology personnel only.  This ensures that the district remains in licensing compliance in the case of an audit.  Failure to abide by licensing laws can result in major fines and even imprisonment.  Installing authorized software only also reduces security risks of viruses and malware. 


Question - Do you really monitor us all the time?


Answer - Yes and No.  The IT Department has installed advanced tracking and monitoring systems that record various activities on district devices. These devices log your internet activity, time, date, keystrokes, emails, phone calls, and other information. While this may seem intrusive, logging this information is for your protection and the district's protection.  Random spot checks are initiated to ensure that district technology resources are being used properly and that the safety of the school's occupants is not at risk.


SISFin Portal

Question - How do I reset my password for the portal?


Answer - On the login page you will see a "Forgot Userid/Password" button.  Select this button and enter your district email address and press the "Submit" button.  An email will be sent to you containing a temporary password to log in to your account. You may also contact Central Office to receive new password information.


SISFin Accounting

Question - I can't login!  What do I do?


Answer - Please contact Central Office for password issues. Contact the Technology Department with any errors. 


Question - How do I use the program?


Answer - Please contact Central Office for instructions. 


Clever Single Sign-On (SSO)


Question - What is Clever?


Answer - Clever is an application that synchronizes data with Tyler SIS.  It keeps records consistent 

Outlook Email Settings (Gmail)

You can retrieve your Gmail messages with a client or device that supports IMAP, like Microsoft Outlook or Apple Mail.

Enable IMAP in your Gmail settings

Sign in to Gmail.

Click the gear in the top right .

Select Settings.

Click Forwarding and POP/IMAP.

Select Enable IMAP.

Click Save Changes.

Incoming Mail (IMAP) Server - Requires SSL

imap.gmail.com

Port: 993

Requires SSL:Yes

Outgoing Mail (SMTP) Server - Requires TLS

smtp.gmail.com

Port: 465 or 587

Requires SSL: Yes

Requires authentication: Yes

Use same settings as incoming mail server

Full Name or Display Name: [your name]

Account Name or User Name: your full Gmail address (username@gmail.com). Google Apps users, please enter username@your_domain.com

Email address: your full Gmail address (username@gmail.com) Google Apps users, please enter username@your_domain.com

Password: your Gmail password


If your client does not support SMTP authentication, you won't be able to send mail through your client using your Gmail address.


Also, if you're having trouble sending mail but you've confirmed that encryption is active for SMTP in your mail client, try to configure your SMTP server on a different port: 465 or 587.


Source: https://support.google.com/mail/troubleshooter/1668960?hl=en#ts=1665018,1665137,2769074


Android Email (Gmail) IMAP

You can retrieve your Gmail messages with a client or device that supports IMAP, like Microsoft Outlook or Apple Mail.

Enable IMAP in your Gmail settings

Sign in to Gmail.

Click the gear in the top right .

Select Settings.

Click Forwarding and POP/IMAP.

Select Enable IMAP.

Click Save Changes.


To configure the 'Email' app on an Android device for access to Google Apps email, just follow the steps below:


On the 'Incoming server settings' page, some fields may be pre-populated. Make sure to change the following:


On the 'Outgoing server settings' page, some fields may be pre-populated. Make sure to change the following:

Enable IMAP in your Mail settings.

Open the Email application.

Tap  and the Settings

In the top corner, tap select Next to get started with setup.

Enter your full Google Apps email address and password, then tap Next.

For 'Username,' enter your full Google Apps email address

Tap IMAP account.

Update the Incoming Settings:

For 'IMAP server,' enter 'imap.gmail.com'

For 'Port,' enter '993'

For 'Security type,' select 'SSL/TLS''

Tap Next and fill in the Outgoing Settings.

For 'SMTP server' enter 'smtp.gmail.com'

For 'Port,' enter '465'

For 'Security type,' select 'SSL/TLS''

Tap Next and continue through the setup options.


And you're done. You can verify your settings from the Inbox view by tapping , select Account and then scroll to Server settings.


Incoming settings

IMAP server: imap.gmail.com

Port: 993

Security type: SSL (always)


Outgoing settings

SMTP server: smtp.gmail.com

Port: 465

Security type: SSL (always)


Source: https://support.google.com/mail/troubleshooter/1668960?hl=en#ts=1665018,1665142


Email on iPhone, iPod, etc. (Gmail)

You can retrieve your Gmail messages with a client or device that supports IMAP, like Microsoft Outlook or Apple Mail.

Enable IMAP in your Gmail settings

Sign in to Gmail.

Click the gear in the top right .

Select Settings.

Click Forwarding and POP/IMAP.

Select Enable IMAP.

Click Save Changes.

To configure the 'Mail' app on an Apple device for access to Google Apps email, just follow these steps:

Make sure you've enabled IMAP in your main Mail settings

Open the Settings app on your device

Tap Mail, Contacts, Calendars

Tap Add Account...

Tap Gmail

Enter your account information, being sure to use your full Google Apps email address

Tap Next

Tap Save


And you're done. You can add additional accounts by repeating the same steps above.

Source: https://support.google.com/mail/troubleshooter/1668960?hl=en#ts=1665018,1665143


District Telephones

Question - I need help using my phone in my office/classroom. What can I do?


Answer - Please visit: 


Teacher phones (GXP 1620/1625 Series) -

http://www.grandstream.com/sites/default/files/Resources/GXP16XX_Quick%20User%20Guide_English.pdf 

Administrator phones (GXP 2160 Series) -

http://www.grandstream.com/sites/default/files/Resources/gxp2130_gxp2140_gxp2160_gxp2135_gxp2170_quick_user_guide_english..pdf 

Printers

Question - How do I add a printer to my computer?


Answer - 


Step 1: Log in to your computer


Step 2: Click on the "Start" Button (It is the button in lower left-hand corner of your screen) 


Step 3: *IMPORTANT - If you are on Windows 10, type "Control Panel" and press "Enter" on your keyboard.


Step 4: Under the "Hardware and Sound" category, select "View devices and printers"


Step 5: Select "Add a printer" (This option is located at the top of the screen)


Step 6: Select "Add a network, wireless or Bluetooth printer" option.


Step 7: (Your computer will begin to search for available printers) Once a printer appears, please select it and click "Next".


Your available printers to use are:


ES WORKROOM PRIMARY

ES WORKROOM SECONDARY

HS A BUILDING WORKROOM

HS B BUILDING WORKROOM

HS PRINCIPALS OFFICE

MS WORKROOM PRIMARY

MS WORKROOM SECONDARY

MS TITLE ROOMS


Step 8: You will receive a yellow "Do you trust this printer?" warning.  Please select "Install driver". 


Additional Note: If your computer prompts you for a username and password please submit a ticket at https://caboolr4schools.on.spiceworks.com/portal


Step 9: You should receive a message stating that "You've successfully added PRINTERNAME on PRIMARY-DC01.


You are done!  Don't forget to set up your mailbox preferences if you have one.  


Question - How do I setup my mailbox? (All buildings)


Answer - 


1. Your Mailbox number is the last two digits of your phone extension. *Note: Some mailboxes will differ. We typically try to stick to the last two digits as we are able.

 Example - 420

2. Your Mailbox password is your phone extension. 

 Example - 420


To set up your mailbox....


1. Navigate to "Start" in the bottom left-hand corner of your computer

2. If on Windows 7, Select "Devices and Printers" If on Windows 10, type "Control Panel", "View Devices and Printers"

3. Right-click any high school printer.

4. Select "Printing Preferences"

5. Change the Output Method to "Store"

6. An Information box will be displayed, press "OK"

7. Press the "Store Destination" button. (It is beside the Output Store button you just selected)

8. Select your extension.


Question - How do I remove a printer from my computer?


Answer - Printers that you have added can be removed by right-clicking on the printer and selecting "Remove Device".  If the computer prompts you with "Access Denied" or for a username and password you will have to submit a ticket at https://caboolr4schools.on.spiceworks.com/portal


Promethean Boards

Question - What is a Promethean Board?


Answer - To put it simply, a Promethean Board is a specific brand of interactive whiteboard that allows you to project an image from a laptop or a computer, as well as interact with the board through touch or specialized pens.


Question - How do I use a Promethean Board?


Answer - Please see https://support.prometheanworld.com/


Question - Are there any resources for the Promethean Board?


Answer - Yes.  Please see http://www.prometheanplanet.com/en-us/index.html